Privacy policy

1. Introduction
1.1 CLB is committed to safeguarding the privacy of its website visitors; in this policy CLB explains how it will treat your personal information.
1.2 CLB’s website uses cookies.

2. Collecting personal information
2.1 CLB may collect, store and use the following kinds of personal information:
(a) information about your computer and about your visits to and use of this website including your IP address, geographical location, browser type and version, operating system, referral source, length of visit, page views and website navigation paths;
(b) information that you provide when completing your profile on CLB’s website (including your name, gender, company, position, mobile and email);
(c) information that you provide to CLB when using the services on CLB’s website, or that is generated in the course of the use of those services (including the timing, frequency and pattern of service use);
(d) information contained in or relating to any communications that you send to CLB or send through CLB’s website (including the communication content and meta data associated with the communication)
2.2 Before you disclose to CLB the personal information of another person, you must obtain that person’s consent to both the disclosure and the processing of that personal information in accordance with this policy.

3. Using your personal information
3.1 Personal information submitted to CLB through CLB’s website will be used for the purposes specified in this policy or on the relevant pages of the website.
3.2 CLB may use your personal information to:
(a) administer CLB’s website and business;
(b) personalise CLB’s website for you;
(c) enable your use of the services available on CLB’s website;
(d) send you non-marketing commercial communications;
(e) send you email notifications that you have specifically requested;
(f) send you CLB’s email newsletter, if you have requested it (you can inform CLB at any time if you no longer require the newsletter);
(g) send you marketing communications relating to CLB’s business which CLB thinks may be of interest to you, by post or, where you have specifically agreed to this, by email or similar technology (you can inform CLB at any time if you no longer require marketing communications);
(h) deal with enquiries and complaints made by or about you relating to CLB’s website;
(i) keep CLB’s website secure and prevent fraud;
3.3 CLB will not, without your express consent, supply your personal information to any third party for the purpose of their or any other third party’s direct marketing.

4. Disclosing personal information
4.1 CLB may disclose your personal information to any of CLB’s employees, officers, insurers, professional advisers, agents, suppliers or subcontractors insofar as reasonably necessary for the purposes set out in this policy.
4.2 CLB may disclose your personal information:
(a) to the extent that CLB is required to do so by law;
(b) in connection with any ongoing or prospective legal proceedings;
(c) in order to establish, exercise or defend CLB’s legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk);
(d) to the purchaser (or prospective purchaser) of any business or asset that CLB is (or are contemplating) selling; and
(e) to any person who CLB reasonably believes may apply to a court or other competent authority for disclosure of that personal information where, in CLB’s reasonable opinion, such court or authority would be reasonably likely to order disclosure of that personal information.
4.3 Except as provided in this policy, CLB will not provide your personal information to third parties.

5. International data transfers
5.1 Information that CLB collects may be stored and processed in and transferred between any of the countries in which CLB operates in order to enable CLB to use the information in accordance with this policy.
5.2 You expressly agree to the transfers of personal information described in this Section 5.

6. Retaining personal information
6.1 This Section 6 sets out CLB’s data retention policies and procedure, which are designed to help ensure that CLB complies with CLB’s legal obligations in relation to the retention and deletion of personal information.
6.2 Personal information that CLB processes for any purpose or purposes shall not be kept for longer than is necessary for that purpose or those purposes.
6.3 Notwithstanding the other provisions of this Section 6, CLB will retain documents (including electronic documents) containing personal data:
(a) to the extent that CLB is required to do so by law;
(b) if CLB believes that the documents may be relevant to any ongoing or prospective legal proceedings; and
(c) in order to establish, exercise or defend CLB’s legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk).

7. Security of your personal information
7.1 CLB will take reasonable technical and organisational precautions to prevent the loss, misuse or alteration of your personal information.
7.2 CLB will store all the personal information you provide on CLB’s secure (password- and firewall-protected) servers.
7.3 You acknowledge that the transmission of information over the internet is inherently insecure, and CLB cannot guarantee the security of data sent over the internet.
7.4 You are responsible for keeping the password you use for accessing CLB’s website confidential; CLB will not ask you for your password (except when you log in to CLB’s website).

8. Amendments
8.1 CLB may update this policy from time to time by publishing a new version on its website.
8.2 You should check this page occasionally to ensure you are happy with any changes to this policy.

9. Your rights
9.1 You may instruct CLB to provide you with any personal information CLB holds about you; provision of such information will be subject to:
(a) the payment of a fee (currently fixed at GBP 10); and
(b) the supply of appropriate evidence of your identity (for this purpose, CLB will usually accept a photocopy of your passport certified by a solicitor or bank plus an original copy of a utility bill showing your current address).
9.2 CLB may withhold personal information that you request to the extent permitted by law.
9.3 You may instruct CLB at any time not to process your personal information for marketing purposes.
9.4 In practice, you will usually either expressly agree in advance to CLB’s use of your personal information for marketing purposes, or CLB will provide you with an opportunity to opt out of the use of your personal information for marketing purposes.

10. Third party websites
10.1 Our website includes hyperlinks to, and details of, third party websites.
10.2 CLB has no control over, and are not responsible for, the privacy policies and practices of third parties.

11. Updating information
11.1 Please let CLB know if the personal information that it holds about you needs to be corrected or updated.

12. Cookies
12.1 CLB’s website uses cookies.
12.2 A cookie is a file containing an identifier (a string of letters and numbers) that is sent by a web server to a web browser and is stored by the browser. The identifier is then sent back to the server each time the browser requests a page from the server.
12.3 Cookies may be either “persistent” cookies or “session” cookies: a persistent cookie will be stored by a web browser and will remain valid until its set expiry date, unless deleted by the user before the expiry date; a session cookie, on the other hand, will expire at the end of the user session, when the web browser is closed.
12.4 Cookies do not typically contain any information that personally identifies a user, but personal information that CLB stores about you may be linked to the information stored in and obtained from cookies.
12.5 CLB uses both session and persistent cookies on its website.
12.6 The names of the cookies that CLB uses on its website, and the purposes for which they are used, are set out below:
(a) CLB uses cookies from Google analytics on its website to analyse the use of the website; and
(b) CLB uses a tracking cookie on its website to recognise the location of a visitors and redirect them to the CLB website in the appropriate language.
12.7 Most browsers allow you to refuse to accept cookies; for example:
(a) in Internet Explorer (version 10) you can block cookies using the cookie handling override settings available by clicking “Tools”, “Internet Options”, “Privacy” and then “Advanced”;
(b) in Firefox (version 24) you can block all cookies by clicking “Tools”, “Options”, “Privacy”, selecting “Use custom settings for history” from the drop-down menu, and unticking “Accept cookies from sites”; and
(c) in Chrome (version 29), you can block all cookies by accessing the “Customise and control” menu, and clicking “Settings”, “Show advanced settings” and “Content settings”, and then selecting “Block sites from setting any data” under the “Cookies” heading.
12.8 Blocking all cookies will have a negative impact upon the usability of many websites.
12.9 If you block cookies, you will not be able to use all the features on CLB’s website.
12.10 You can delete cookies already stored on your computer; for example:
(a) in Internet Explorer (version 10), you must manually delete cookie files (you can find instructions for doing so at;
(b) in Firefox (version 24), you can delete cookies by clicking “Tools”, “Options” and “Privacy”, then selecting “Use custom settings for history”, clicking “Show Cookies”, and then clicking “Remove All Cookies”; and
(c) in Chrome (version 29), you can delete all cookies by accessing the “Customise and control” menu, and clicking “Settings”, “Show advanced settings” and “Clear browsing data”, and then selecting “Delete cookies and other site and plug-in data” before clicking “Clear browsing data”.
12.11 Deleting cookies will have a negative impact on the usability of many websites.

13. Credit
13.1 This document was created using a template from SEQ Legal.

14. CLB’s company details
14.1 This website is owned and operated by CLB Holding bv.
14.2 CLB is registered at the Dutch Chamber of commerce under registration number 37109671, and CLB’s registered office is at Ramgatseweg 17, 4941 VN Raamsdonksveer, The Netherlands.
14.3 You can contact CLB by writing to the business address given above, by using CLB’s website contact form, by email to or by telephone on +31 162 582 900.